At Hotel Gajraj, we do not ship physical products. Instead, we provide hotel room bookings and hospitality services. For the purpose of payment gateway compliance, our “Shipping & Delivery Policy” refers to the confirmation and delivery of hotel bookings.
Booking Confirmation
- All bookings made through our website, phone, or walk-in are confirmed only after receiving 100% advance payment.
- Once payment is successfully processed, guests will receive a booking confirmation email with reservation details within a few minutes.
Service Delivery
- Our services are delivered in the form of room reservations and hospitality services at:
Hotel Gajraj
Sisa Golai, Near Mahatma Gandhi Marg,
Gangtok, Sikkim – 737101
- Guests are required to present a valid ID and the booking confirmation email at the time of check-in.
- Check-in time: 12:00 PM
- Check-out time: 11:00 AM
Cancellations & Refunds
- Cancellations made 7 days prior to the check-in date are fully refundable.
- Cancellations made within 3–6 days prior to the check-in date will be charged 50% cancellation fee.
- Cancellations within 48 hours of check-in or no-shows are non-refundable.
- Refunds, if applicable, will be processed within 7–10 business days to the original payment method.
Customer Support
For booking queries, cancellations, or refund assistance, please contact:
📞 +91 84360 38271
📧 hotelgajraj.gtk@gmail.com
